Help Center
How can we help?
Guides for getting the most out of ScoutHalo — from your first scout to projects, collections, billing, and privacy.
Help topics
Getting Started
Understanding Scout ReportsWhat each section means, and how to act on it.
Run your first scoutWrite a brief, read the results, save the ones that fit.
Write a better scouting promptDescribe place, look, constraints, and city for sharper results.
Scout a specific city or areaScope a search when you know roughly where you’re shooting.
What ScoutHalo can and can’t tell youWhere the data comes from, and what to confirm locally before a shoot.
Accounts
Create or delete your accountGetting set up, and removing it entirely.
How your scouts sync across devicesWhere your searches and collections live, and how they follow you.
Projects
Organize a production in ProjectsKeep one shoot’s candidates, comparisons, and decisions in a single place.
Compare locations and decideApprove, hold, or reject candidates side by side as the shortlist takes shape.
Collections
Organize collectionsGroup saved locations into shortlists by city, look, or production.
Save and revisit locationsWhere saved spots live, and how to return to them with their notes.
Share a collection with your crewSo the whole crew scouts from the same shortlist.
Reports
How location scoring worksWhy some locations rank above others for a brief.
Why lighting changes during the dayHow sun position and building orientation set the best time to shoot.
How permits are researchedWhere filming-rule guidance comes from, and when to verify locally.
How crowd timing is estimatedRead the quiet-window guidance to plan around foot traffic.
Refine a Scout ReportPush results quieter, brighter, or closer to water and re-scout.
Billing
What’s included in each planFree, Professional, and Teams compared side by side.
Change or cancel your planHow changes and cancellations work — and what happens to your collections.
Do free scouts reset each day?How the daily free allowance is counted.
Privacy
What ScoutHalo stores about youThe data behind your scouts and collections, kept to what’s useful.
Delete your dataExport or remove your information on request.
Read the Privacy PolicyWhat information ScoutHalo collects and how it is used.How ScoutHalo handles securityAuthentication, data handling, AI-assisted research, and responsible disclosure.